Sales Conditions
Additional Links
Forms Of Payment
Credit Card Processing
Taxes
Customer Services
Warranty
Cancellations
Factory Defective Merchandise |
Sales Conditions & Returns
- Please complete the form that came in the box and enclose it with your returned
merchandise.
- Watch needs to be returned with box, warranty cards, user manual, and any extra
links due to bracelet sizing.
- In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip.
- Carefully package merchandise to prevent damage in transit.
- Ship your return using the return label sent to you on the bottom of the original invoice.
- Send package using either FedEx or UPS and insure the contents of the package.
30 days money back guarantee.
We guarantee your satisfaction with all Rado merchandise.
You may return any unworn, undamaged watch, within 30 days of delivery for a full refund of purchase price (minus shipping and handling fees). Any watch that fails
quality inspection from Customer Service (scratches, worn, damaged) will be
returned to you and no refund will be issued.
Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
Rubber straps replacement can be ordered at an additional cost by calling
customer service at 800-283-7236. *We do not size rubber straps.
If a watch returned without all of its original components, the following charges
will be applied:
Missing Box: $5
Missing Warranty Card: $20
Missing Links: Steel - $12.50 per missing link
Ceramic - $37.50 per missing link
To return an item, please follow the instructions on the back of your packing slip.
Note the reason for your return and enclose the slip in the shipping carton. Securely
wrap the package and send it to the address listed on the back of your packing slip.
If you do not have your packing slip, please contact us at 800-283-7236 (From 8 AM to 7 PM EST Monday through Friday) or via the 'contact us' section of the
Customer Service.
Once received and inspected, a credit will be issued for all returned watches
meeting the 30 day guarantee provisions.The credit will be issued to the card upon
which the order was originally placed.
Additional Links
Additional links are available for all watches with bracelets. When ordering a watch on this web site, use the "Wrist Size" menu to choose the appropriate bracelet length. There will be no charge for additional links to size a bracelet up to 9 inches. Additional links will be charged according to the chart below. For any questions, please contact Customer Service at 1-866-462-0050
| Ceramic Links |
|
| 2 Links | $75 additional charge |
| 4 Links | $150 additional charge |
| 6 Links | $225 additional charge |
| |
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| Steel Links |
|
| 2 Links |
$25 additional charge |
| 4 Links |
$50 additional charge |
| 6 Links |
$75 additional charge |
Forms of payment
Rado Online Store accepts Visa, Mastercard, and American Express.
Credit Card Processing
Upon online approval of your credit card, your order will be processed and you credit card will be charged.
Taxes
All taxes are calculated and included in the final price communicated at the end of your order. Rado Online Store is required by law to declare an accurate value on all shipments.
Customer Service
If you have any questions concerning your order or encounter any problems with your watch, please contact our Customer Service Representative at
800-283-7236 from 8 AM to 7 PM EST Monday through Friday.
Warranty
Limited 2 Yr. Warranty
Cancellations
Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations.
Factory Defective Merchandise Watch must be returned If you receive a defective watch, the watch will be checked by our Quality Control Department, we will promptly send you a replacement after you have returned the damaged or defective product. You will not be charged any additional shipping fees for replacement items. For proper return procedures please click on "Sales Conditions". |
Shipping
Problem with the address validation? Please call
800-283-7236 (From 9 AM to 6 PM EST Monday through Friday).
Shipping Options
For Standard FedEx Ground (5-10 Business days): Pricing is $10. Most orders are processed within 24 hours of credit card approval. If a band adjustment is needed please allow an additional 2-3 business days for
the watch to be serviced. Orders placed on Saturday and Sunday will be processed on Monday. Orders placed
on an official holiday will be processed on following business day.
For Expedited(FedEx): Pricing $20.00. Orders must be placed weekdays before 2:00pm Eastern Standard
time (For watches not needing any adjustments) for guaranteed same day shipment. Orders received after
2:00pm Eastern Standard time will ship the following business day (If no adjustments are needed for the watch).
orders placed on weekends will be processed on Monday. Orders placed on official holiday will be processed
on following business day.
SUMMER HOURS
Now through Labor Day, Shipping for Overnight and 2nd day orders placed after 12 PM EST on Fridays will be shipped the following Monday.
Special Note:
- Signatures are required for the receipt of goods regardless of shipping preferences.
- If a "rider" has been signed with FedEx that waives the need for an adult signature. The Swatch Group (U.S.) is
not responsible for missing packages.
- We do not ship to PO Boxes.
- If additional links are needed we will add up to 3 links free of charge. Additional links will cost $5 per link.
- Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.
• Different billing & shipping addresses entered
• Past history of fraud or chargeback has been assigned
• Unable to verify billing address information ( i.e. non US credit cards)
Shipping Address Disclaimer
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time.
We are using 'Delivery Address Verification' of Paypal PayFlow Pro, a software package that is updated regularly and that contains all valid addresses from the United State of America. You will be asked to change your shipping address if this address is not known by Paypal PayFlow Pro Fraud services.
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